1. Return Policy

Eligibility

  • 30-day return window from delivery date
  • Conditions:
    ✓ Unworn shoes with original soles
    ✓ Original packaging and tags attached
    ✓ Proof of purchase required

Non-Returnable Items

× Custom/made-to-order footwear
× Final sale items (marked at checkout)

2. Return Process

Step-by-Step Guide

  1. Initiate return at satorisanshoes.com/returns
  2. Print prepaid return label (US/EU only)
  3. Securely package shoes (use original box)
  4. Drop at designated carrier location

International Returns

  • Customer covers return shipping
  • Must declare as “Returned Goods” for customs

3. Refund Details

MethodProcessing Time
Credit Card5-7 business days
PayPal2-3 business days
Store CreditImmediate (via email)

Note: Original shipping fees non-refundable

4. Exchanges

Size Exchanges

  1. Return original pair
  2. Place new order at satorisanshoes.com
  3. Email us for price adjustment

Defective Items

Contact within 48 hours:

  1. Submit photos at satorisanshoes.com/defects
  2. We’ll provide free return shipping

5. Special Cases

Gift Returns

  • Requires original order number
  • Refunded as store credit

Holiday Policy

Orders placed Nov 15-Dec 25 → Extended returns until Jan 15

Need Help?
Visit our Help Center: satorisanshoes.com/returns-help