1. Orders & Shipping
How long does shipping take?
- USA: 3-5 business days
- EU: 5-7 business days
- International: 7-14 business days
Track your order: satorisanshoes.com/track-order
Do you offer express shipping?
Yes! Select Expedited Shipping at checkout for 2-3 day delivery (+$15).
2. Returns & Exchanges
What’s your return policy?
- 30 days for unworn shoes
- Start returns at: satorisanshoes.com/returns
Can I exchange for a different color?
Yes! Return the original pair and place a new order.
3. Product Care
How should I clean my shoes?
- Use a soft brush for dirt
- Spot clean with mild soap
- Air dry (never machine dry)
Are your shoes waterproof?
Our leather shoes are water-resistant but not fully waterproof.
4. Sizing
How do I find my size?
Use our Size Guide: satorisanshoes.com/size-chart
What if my shoes don’t fit?
We offer free size exchanges within 30 days.
5. Payments
What payment methods do you accept?
✓ Credit/Debit Cards
✓ PayPal
✓ Apple Pay
Is my payment secure?
All transactions are encrypted with SSL technology.
6. Sustainability
Are your materials eco-friendly?
- 80% of our materials are recycled
- Vegan options available
Learn more: satorisanshoes.com/sustainability
Still have questions?
Visit our Help Center: satorisanshoes.com/contact